Refund policy

We stand behind every stick we ship. Here’s how returns and refunds work.

Food Safety And Returns

Because our sticks are a food product, we can’t accept returns of opened or unopened items for safety reasons. Please don’t ship product back to us.

Damaged, Wrong, Or Missing Items

If your order arrives damaged, incorrect, or incomplete, let us know within 7 days of delivery and we’ll look into it. If something went wrong on our end, we’ll replace it or refund it at no cost to you. A photo helps us sort it out faster, but it’s not required.

Refunds

Approved refunds are issued to your original payment method. Once we process a refund, it typically takes 5–10 business days to appear on your statement, depending on your bank or card issuer.

Subscriptions

Your Join the Family subscription can be skipped or paused anytime from your account — no fees and no phone calls. New subscriptions have a 2-order minimum; after your 2nd order is paid, cancel anytime (see our Subscription policy). Every pause has an end date: when it ends, your subscription starts again on its own, and we’ll email you before your next order ships. Changes apply to future orders; an order that has already been processed for shipment can’t be cancelled. See our Terms of Service for how subscriptions are billed.

How To Reach Us

Email info@misskays.com or use our Contact page with your order number and a quick note. We’ll get back to you, usually within 1–2 business days.