Shipping policy

We want Miss Kay’s in your snack drawer as fast as we can get it there. Here’s how shipping works.

Where We Ship

We currently ship within the United States.

Processing Time

Orders are packed and shipped within 1–2 business days (Monday–Friday, excluding holidays). You’ll get a confirmation email with tracking as soon as your order is on its way.

Shipping Rates & Free Shipping*

Available shipping services depend on the items in your order and your destination. Shipping charges are shown at checkout before you pay.

  • Join the Family subscriptions: subscription shipments ship free on the first order and every recurring renewal, with no merchandise minimum and no shipping-rate cap. A subscription shipping rate above $20 is covered in full.
  • One-time purchases: free shipping is available on eligible rates when your merchandise subtotal is $85 or more after discounts. Taxes and shipping charges do not count toward the $85 minimum.
  • *For one-time purchases, eligible shipping rates must be $20 or less. A one-time shipping rate above $20 is excluded from the free-shipping discount and remains fully payable, even if your order meets the $85 minimum. This is not a $20 credit toward a higher shipping rate.
  • For one-time purchases, eligibility is based on the quoted rate, not simply whether a service is called standard, ground, or expedited. One-time orders below $85 after discounts pay the carrier-calculated shipping rate. A promotion or discount can bring an order below the minimum.
  • Mixed carts and separate purchases: subscription shipments remain free when your cart also contains one-time items. Any separately charged shipping for one-time items follows the one-time shipping terms. Being a subscriber does not automatically make a separate one-time purchase ship free.

If checkout shows a charge for a subscription shipment, contact info@misskays.com before completing your order so we can help.

Delivery Estimates

Once shipped, most orders arrive within 3–7 business days depending on your location. Our sticks are shelf-stable, so they travel just fine.

Tracking

Every order ships with tracking. If your tracking hasn’t updated or your package seems stuck, give it a little time — and if it still doesn’t look right, email us and we’ll chase it down.

Lost, Stuck, Or Damaged Packages

If your order is lost in transit or arrives damaged, we’ll make it right with a replacement or refund. Just reach out within 7 days of delivery.

Wrong Or Incomplete Addresses

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we’ll reach out to arrange reshipment (any additional shipping cost for a one-time purchase will be confirmed with you first; subscription shipments remain free).

Questions

Email info@misskays.com or use our Contact page — we’re happy to help.